Order Information

Our order form is hosted on a secure site where your private information is encrypted to keep it private. We take your privacy very seriously.

We do not have a minimum order amount but please note our minimum shipping charge is $6.95. If a order is place with shipping below minimum an additional invoice will be sent for difference. Alaska, Hawaii and International orders will be invoiced for additional shipping charges.

International Orders

We ship to most countries in the world. (There is a minimum international shipping charge of $12.50 per order.) All international orders must email for shipping costs.A invoice will be sent for additional shipping charges. Shipping costs on site are for continental U.S. shipments only.

To Place An Order

All orders must be paid in U.S. funds. All prices subject to change without notice.

Orders by New York state residents will have 8.625 % sales tax added.

 

For orders within the U.S., we accept the above credit cards and money orders. For international orders, we accept the above credit cards and bank drafts or money orders in U.S. funds. International orders may be held for payment method to clear.

To Submit Your Order Electronically

Simply use the "Add to Shopping Cart" button to add items. When you are ready to check out, click on the "Check Out" button.

To Submit Your Order By Fax

You may also fax your credit card order by printing out and filling in the order form and faxing it to (631) 744-3791. Use the web site to gather the item name and information for each item. When the item comes in more than one color/size, etc., be sure to note the item # for the color/size, etc. that you are wishing to purchase (not the product's main item #). To determine the shipping costs, add the items you would like to purchase to the shopping cart, begin the checkout process by filling in the required fields then click Continue. This area of the checkout process will tell you the shipping costs. If you will be faxing the order, do not finish the checkout process (do not fill in the credit card info and click Checkout). Add the shipping charges to the order form. Fax the completed order form to (631) 744-3791

To Submit Your Order By Postal Mail

If you prefer to order by mail or want to pay by money order, print out and fill in the order form and mail the completed form with your money order payable to Tilda’s Bake Shop. Use the web site to gather the item information for each item. When the item comes in more than one color/size, etc., be sure to note the item # for the color/size, etc. that you are wishing to purchase (not the product's main item #). To determine the shipping costs, add the items you would like to purchase to the shopping cart, begin the checkout process by filling in the required fields (be sure to use your real zip code so shipping charges can be figured correctly), click continue. This area of the checkout process will tell you the shipping costs. If you will be mailing the order, do not finish the checkout process (do not fill in the credit card info and click Checkout). Add the shipping charges to the order form. Mail the completed order form to:

Tilda’s Bake Shop

640 Route 25A

Rocky Point, NY 11778-8761

Questions

Please e-mail all product, service, or order status questions to us at sales@tildas.com

Order Cancellation

Please e-mail any cancellation request to sales@tildas.com  as soon as possible, keep in mind we ship most orders in less than 24hrs.. Any cancellation requests after 24 hours of submitting the order cannot be honored because the order is too far into the fulfillment process.

Payment Methods

For orders within the U.S., we accept the above credit cards through Paypal. For international orders, we accept the above credit cards and bank drafts in U.S. funds.

Shipping Info

Shipping/Order Processing Charges

Our minimum shipping/order processing charge is $6.95 for Continental U.S. orders. Alaska, Hawaii and International orders will be invoiced for additional shipping charges. (This covers our minimum labor, packaging, shipping, and overhead expenses to process each order.) These domestic shipping charges are the minimum fee regardless of the shipping method actually used (we reserve the right to ship by a best method). Shipping charges for items you select will appear during the checkout process before finalizing the sale. After reviewing the shipping charges, you may choose to discontinue the checkout process or click "Checkout" to proceed with the order. If you will be submitting your payment by fax or mail, see the instructions below on how to figure the shipping charges and determine the product item #'s. Please note that some items may not be able to ship to P.O. Boxes.

Shipping Method

Because of the weight, value, shipping time, etc. of a package, we reserve the right to choose the shipping method. UPS is our preferred carrier.

Ship-From Locations

Most orders are shipped from Rocky Point, NY (zip 11778). Some products may be drop shipped from manufacturers.

Ship Notification

Customers whose orders are shipped UPS and for which we have a valid e-mail address will be sent an e-mail when the package ships. The e-mail will contain the UPS tracking number. You may use the link included in the e-mail to go to UPS' web site to determine when the package should arrive, etc. Orders that are shipped via the U.S. Post Office will not have a tracking number so notification cannot be sent.

Shipping Times

Most items listed usually ship within 2-3 business days.We do not ship on Saturday, Sunday or Mondays. Orders recieved on the weekend will not ship until Tuesday. ( We are closed on Mondays) They will be shipped either by U.S. mail or United Parcel Service, depending on weight of package and the destination. Please allow 1 week to receive your order for these items.

Pricing Policy

We strive to keep our prices low, however, all posted prices are subject to change without notice.

Back Order Policy

We do not back order out-of-stock merchandise.

 

Return Policy/Refund Policy

Food items and seasonal items (used predominately for a particular season or holiday orders cannot be returned. Other items may be returned within 14 days of shipment date, unused, and with original packaging in tact (there must be no damage, writing, or shipping info on product packaging--if the product packaging is a box, this box must be placed inside another box for return shipping so the product remains suitable for resale). There is a 20% restocking fee. If the order was direct shipped from one of our suppliers, you must contact customer service at sales@tildas.com for the return authorization number before returning a direct-ship item. Shipping charges to return the merchandise to us must be prepaid by you. Upon satisfactory return of the merchandise, your credit card will be credited. Shipping charges (minimum of $6.95) will not be refunded. This policy also applies to "refused" or "return to sender" returns.

Chocolate and icing products may melt during shipment in warm-weather months. This does not affect the products quality or flavor.. (There are no refunds for melted products.)

For items damaged in transit and shipped either by UPS or insured mail, contact UPS or the post office to process a claim for the damaged item (s). You will need the shipping box available to give them the required shipping or insurance numbers. If the package was shipped uninsured mail, please contact customer service at sales@tildas.com.

Privacy Policy

We do not share or distribute our customers' information with other parties for the purpose of advertising, marketing, etc. We will only use your information for the completion of your order (this may include providing your shipping information to a distributor who direct ships merchandise for us). Your e-mail address will be added to our mailing list and we may occasionally contact you regarding Tilda’s promotions.All Credit card information is held exclusively by Paypal and is not disclosed to shipper (Tilda's).

       Fax and Mail-in Order Form